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Frequently Asked Questions
How far in advance should I schedule my project?
For smaller projects like material delivery or driveway maintenance, we can often accommodate requests within 1-2 weeks. Larger projects such as pond construction or major drainage work typically require 3-4 weeks of lead time during our busy season (spring through fall). Winter scheduling may offer more flexibility depending on weather conditions.
Do you provide free estimates?
Yes, we offer no-obligation estimates for all our services. For simpler projects like material delivery, we can often provide estimates over the phone. For more complex work, we’ll schedule a site visit to assess your specific needs and provide an accurate quote.
What areas do you service?
We primarily serve Washington, Morton, East Peoria, Pekin, Eureka, and surrounding communities in Central Illinois. If you’re unsure whether your location is within our service area, please contact us directly.
How long will my project take to complete?
Project timelines vary based on complexity, size, and current weather conditions. Simple deliveries may take just a few hours, while driveway installations typically require 1-2 days. Drainage solutions might take 2-3 days, and pond projects can range from one to several weeks depending on size and features. We’ll provide a detailed timeline estimate before beginning your project.
What payment methods do you accept?
We accept checks, cash, and all major credit cards. For larger projects, we typically require a deposit before beginning work, with the balance due upon completion unless other arrangements have been made.
Can you work with existing landscaping or structures?
Yes, we take great care to minimize disruption to your property and can work around existing features when possible. During our initial site visit, we’ll discuss any concerns about trees, plantings, utilities, or structures that need special consideration during the excavation process.
What happens if it rains during my project?
Weather is always a factor in excavation work. Light rain may not impact all projects, but significant rainfall can delay work, particularly on slopes or in clay soil. We monitor weather forecasts carefully and will communicate any necessary schedule adjustments. Our experience with Central Illinois conditions helps us plan projects with weather considerations in mind.
Do you offer any guarantees on your work?
We stand behind the quality of our work. Specific guarantees vary by project type, but we’re committed to customer satisfaction and addressing any concerns that arise. Our focus on proper techniques and quality materials helps ensure lasting results that minimize future issues.